Terms of Service.

WiseRider is a fare comparison platform. We provide estimated fares across ride-sharing providers (Uber, DiDi, 13CABS), public transport (TransLink bus, train, ferry, and the Brisbane Airport Airtrain), and e-scooter options (Lime) based on route data, publicly available rate information, regulated tariff schedules, and community-reported prices.

The mobile app also includes Smart Save (Wise Combos), a multi-modal trip planner that mixes walking, public transport, and a rideshare leg into a single suggested combo when it can save you money versus a direct rideshare. All Smart Save outputs are estimates and are subject to the same disclaimers as Section 2.

WiseRider is available at wiserider.com.au and as a progressive web app (PWA) that can be installed on your device’s home screen.

We are not a ride-sharing, taxi, transit, or scooter provider. We do not dispatch vehicles, employ drivers, or process ride payments. When you tap “Open Uber”, “Open DiDi”, or any other provider button, you leave WiseRider and enter that provider’s app, subject to their own terms and conditions.

• ·Ride-share estimates are based on route distance, time of day, weather conditions, historical community reports, and provider rate card models.
• ·Taxi estimates are based on Queensland Government regulated tariff schedules.
• ·Public transport fares are based on published TransLink fare tables.
• ·E-scooter estimates are based on published operator pricing.
• ·Actual fares may differ due to surge pricing, traffic, tolls, or provider promotions.
• ·Smart Save (Wise Combos) suggestions are algorithmic estimates that combine fares from multiple providers (rideshare plus TransLink transit and/or walking). We do not guarantee savings, transit timetables can change, and you should always confirm the final fare in each provider’s app before booking.
• ·Surge predictions and price-alert notifications are algorithmic estimates. We do not guarantee savings.
• ·Always confirm the final fare in the provider’s app before booking.
• ·WiseRider accepts no liability for differences between our estimates and the actual fare charged by a provider.

You agree to use WiseRider only for lawful purposes. You must not:

• ·Use the app in any way that violates applicable law or regulation.
• ·Attempt to reverse-engineer, scrape, or extract data from WiseRider in an automated fashion without written permission.
• ·Submit false or misleading price reports or feedback with intent to manipulate our fare model.
• ·Attempt to gain unauthorised access to any part of WiseRider’s systems, APIs, or databases.
• ·Circumvent or interfere with rate limits, abuse protections, or security measures.
• ·Use WiseRider to harass, harm, or deceive other users.
• ·Create multiple accounts to circumvent restrictions or manipulate the platform.

• ·An account is optional. Core fare comparison features are available without an account.
• ·You must be at least 13 years old to create an account, as required by the Australian Privacy Act 1988.
• ·You may sign up using email and password, via Google Sign In, or via Sign in with Apple (iOS only).
• ·You can delete your account directly in the WiseRider mobile app from Profile, Settings, Delete account. The deletion runs immediately. You can also delete your account from the website at wiserider.com.au/delete-account or by emailing support@wiserider.com.au from your registered address.
• ·You are responsible for maintaining the confidentiality of your login credentials.
• ·You are responsible for all activity that occurs under your account.
• ·We reserve the right to suspend or terminate accounts that violate these terms.
• ·You may delete your account at any time. Deletion permanently removes all associated personal data within 30 days.

When you contribute data through any of these channels, you grant WiseRider a non-exclusive, royalty-free, perpetual licence to use that data to improve fare estimates:

• ·Price reports: Voluntarily report the actual fare you paid.
• ·Accuracy feedback: Rate whether our estimate was accurate, too high, or too low.
• ·Ride follow-ups: Report the actual fare you paid when prompted after booking.
• ·Completed ride history: Mark rides as completed and enter the fare you paid.

All contributions are used anonymously in aggregate. You must only submit prices you actually paid. Deliberately false reports undermine the platform for all users.

WiseRider uses a machine learning model to calibrate and improve fare estimates over time. Community-reported prices and feedback are used as training data for this model.

• ·Training data is processed in aggregate. Individual reports are never surfaced to other users.
• ·The model may be retrained automatically when new reports are submitted.
• ·Model outputs are estimates only and carry the same disclaimers as Section 2.

All content, design, code, logos, and trade marks in WiseRider are owned by or licensed to us. You may not reproduce, distribute, or create derivative works without our written permission.

Provider logos and names (Uber, DiDi, 13CABS, TransLink, Lime) are the property of their respective owners and are used for identification purposes only. WiseRider is not affiliated with, endorsed by, or sponsored by any ride-sharing, taxi, transit, or scooter provider.

WiseRider contains links and deep links to third-party apps and websites, including:

• ·Uber (uber.com, Uber app)
• ·DiDi (didiglobal.com, DiDi app)
• ·13CABS (13cabs.com.au, 13CABS app)
• ·Lime (lime.bike, Lime app)
• ·Google Maps (maps.google.com)
• ·TransLink (translink.com.au)

We have no control over and accept no responsibility for the content, privacy policies, or practices of those services.

When you submit a support request, your name, email address, and message are stored so we can respond. You will receive an automated confirmation email. We aim to reply within 24 hours on business days.

If you opt in to marketing communications, in accordance with the Spam Act 2003 (Cth):

• ·Marketing emails are only sent with your explicit consent.
• ·Every marketing email includes a one-click unsubscribe link.
• ·You can also opt out at any time via your profile settings.
• ·We honour unsubscribe requests immediately.

To the maximum extent permitted by Australian law:

• ·WiseRider is provided “as is” without warranties of any kind.
• ·We do not warrant that fare estimates, surge predictions, or savings recommendations will be accurate.
• ·We are not liable for any indirect, incidental, or consequential damages arising from your use of the app.
• ·We are not responsible for the actions, omissions, or pricing of any third-party provider.
• ·Our total liability for any claim is limited to AUD $100.

Nothing in these terms excludes any guarantee implied by Australian Consumer Law that cannot be excluded.

WiseRider currently serves South-East Queensland, Australia, including Brisbane, the Gold Coast, and the Sunshine Coast. Fare estimates outside this region may be unavailable or less accurate. The mobile app is supported on iPhone and Android phones (iPad is not currently supported). We may expand to other cities and devices in the future.

We reserve the right to modify, suspend, or discontinue any part of WiseRider at any time without notice.

WiseRider may offer optional paid subscription features (“Pro”) in the future. While the app is in free-launch mode, no paid features are available, no charges will be made, and no payment information is collected. The terms in this section describe how subscriptions will operate if and whenthey are activated.

• ·Billing channel: All subscriptions are sold and billed by Apple (App Store) on iOS or Google (Google Play) on Android. WiseRider does not store, process, or charge your payment method directly.
• ·Auto-renewal: Subscriptions automatically renew at the end of each billing period (monthly or yearly, as selected at purchase) at the then-current price, unless cancelled at least 24 hours before the renewal date.
• ·Free trial: If a free trial is offered and you do not cancel before it ends, your subscription begins and your payment method is charged. Any unused portion of a free trial is forfeited when you purchase a subscription.
• ·Managing or cancelling:
  • iOS: Settings → [Your Name] → Subscriptions → WiseRider
  • Android: Play Store → Profile → Payments & subscriptions → Subscriptions → WiseRider
• ·Refunds: Refunds are governed by Apple’s and Google’s respective refund policies. WiseRider cannot issue refunds for App Store or Google Play purchases directly. Australian Consumer Law guarantees that cannot be excluded continue to apply.
• ·Price changes: If we change subscription pricing, the new price applies at your next renewal. We will notify you in-app and by email at least 30 days before any price increase, and you may cancel before the change takes effect.
• ·Account & subscription separation: Cancelling your WiseRider account does not automatically cancel an active App Store or Google Play subscription. You must cancel through the relevant store as described above.

The following additional terms apply if you downloaded WiseRider from the Apple App Store. They are required by Apple under Schedule 1 of the Apple Developer Program Licence Agreement.

• ·Acknowledgement: These Terms are a contract between you and WiseRider only, not Apple. WiseRider, not Apple, is solely responsible for the WiseRider app and its content.
• ·Scope of licence: The licence granted to you for the WiseRider app is a non-transferable licence to use it on any Apple-branded device that you own or control, in accordance with the Usage Rules in the Apple Media Services Terms and Conditions.
• ·Maintenance & support: WiseRider is solely responsible for any maintenance and support services for the app. Apple has no obligation whatsoever to furnish any maintenance or support services in relation to the app.
• ·Warranty: WiseRider is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, who will refund the purchase price (if any) for the app to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the app.
• ·Product claims: WiseRider, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession and/or use of it, including (i) product liability claims, (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection or similar legislation.
• ·Intellectual property rights: In the event of any third-party claim that the app or your possession and use of it infringes that third party’s intellectual property rights, WiseRider, not Apple, is solely responsible for the investigation, defence, settlement and discharge of any such claim.
• ·Legal compliance: You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• ·Developer contact: Any questions, complaints or claims with respect to the app should be directed to WiseRider at support@wiserider.com.au.
• ·Third-party beneficiary: You and WiseRider acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

We may update these terms from time to time. Material changes will be notified to registered users by email at least 14 days before taking effect. Continued use of WiseRider after the effective date constitutes acceptance of the updated terms.

Questions about these terms? Get in touch: